Partial-to-Total Outsourcing

Transcend understands what it takes to achieve an exceptional level of customer satisfaction and therefore provides comprehensive solutions for hospitals, health systems, and clinics.  This process begins by offering customers a scalable solution that provides a reliable, secure, document creation and distribution platform. Transcend knows that medical documentation is at the heart of everything you do. Without accurate and timely documentation, you would be unable to provide appropriate care to patients or receive payment for the services you provide.  Without timely clinical documentation, you would find it difficult to maintain healthy, productive, relationships with physicians and regulators. In short, it would be impossible to remain a hospital without medical documentation you can rely on.

Benefits of choosing Transcend

• Easy to use, seamless workflow that works the way your physicians work
• Flexibility:  Total outsourcing, partial outsourcing, or seasonal work fluctuations
• Experienced Medical Language Specialists – our transcriptionists are some of the most qualified in the industry, many with more than 10 years experience transcribing in the healthcare industry
• Accessibility – Our Customer Service Representatives are available 24 Hours per day, 7 Days per week and 365 Days per year

We urge prospective customers to evaluate Transcend’s track record for providing consistently excellent customer service. This record is readily available in the KLAS MTSO Surveys or through speaking with any of our 320+ existing customers. After all, in an industry filled with choices, Transcend is a proven outsourcing partner.

Solution Workflow

As indicated in the following diagram, caregivers dictate directly into our system through either a toll-free number, or through an internal number routed to Transcend's toll-free number. Transcend's workflow software will then manage the entire transcription process; routing jobs to the assigned transcriptionist staff, monitoring the jobs-in-progress against assigned turnaround time parameters, providing quality assurance, and managing the distribution of all completed documents to user-specified locations.