The Transcend Value Proposition

In an industry affected by pricing pressures, Transcend is neither the lowest nor the highest in price. Indeed, a few years ago, we lost a few customers to competitors who offered lower prices. Certainly, we were disappointed. But we were equally gratified when not long thereafter, the clients returned to Transcend. The reasons could be anticipated. Though lower priced, the competitors just weren’t able to deliver in the most important categories:

• Customer Service: a Regional Operation Manager for every customer; a Director for more in-depth needs; and an Executive to ensure a 100% Accountable Customer Service Team, all available at any time!
• Turnaround Time
• Quality of Transcription
• Accessibility 24/7/365 Customer Service
• Customized Reporting

So before choosing a company based largely on price, remember that low price does not equal good value. Excellent quality and high levels of service along with the very best patient care and physician satisfaction for a fair price are what equal value. And that equals Transcend.